New technologies are no longer a fashion statement, but a competitive factor. That is why the corporate sector does not spare money on hi-tech. What rules should be followed and what features of the market should be considered to turn new-fangled "toys" into effective IT solutions?
1. Do not rush
Implementing new technologies into the company is a complicated and lengthy process. According to recent studies, 90% of attempts to integrate innovations into a company fail or are immediately rejected conservatively by employees. This is understandable - significant budget expenses, a high level of risk, and a long process of introducing innovations can scare. But at the same time, according to statistics, companies that have implemented, for example, ERP planning, increased efficiency by 33%. This 33 % (or even more) yet make the management of companies to overcome difficulties in the path to more automated business processes.
2.The main goal is to put the benefit for the customer or end-user in the first place
Any investment in technology should ultimately enhance the benefits of your company's clients. This can be achieved by employee experience, improving product quality, or due to operational efficiency and all that helps to reduce prices and increase the value of services.
3. Consider the long term
It’s a paradox, but projects that save money are often more challenging to implement than those in trend. When a technology analyst offers you a solution that may help you save money, reduce the number of project participants and payroll costs, do not rush to answer that it is too expensive. If you invest $ 1 million but save $ 5 million - is it still expensive? You should always look for new solutions, but be sure to consider the benefits for the period that interests you, depending on the type of your business. Even costly projects can be very profitable if you are used to planning more than a year ahead.
4. When calculating the costs, you must consider the cost of maintaining the system
There is the cost of acquiring the system and the cost of implementation. Often a business does not want to pay a lot for a project, refusing to understand that having paid 3 cents at a time, it will pay 30 cents each following month for maintaining the system. And eventually, the project will cost much more expensive.
5. Any system must be integrated with all related systems
There are no systems that work autonomously. This means that the data is issued manually and transferred from it to other systems manually too - and all these causes some labor costs and errors.
6. The system cannot be carved in stone
As business is developing, the system must be refined, changed. This is what the market seems to be moving towards. Remember - integration is a service for implementation and maintenance. A system integrator is the family doctor of your business.
7. All technical measures should be supported by administrative ones
For example, how to make sellers use the CRM system? Somewhere deep down, they understand that they must. But uploading all negotiations and all the reports to a computer is extra work. Also, it is somewhat scary. The main capital of the seller is his customers, so the fewer others know about them, the more comfortable he is. But here you need to disclose everything. The manager can see what the employee is doing at any time. Internal sabotage of innovation will always be, and the only way to avoid it is to make it impossible to work without this system. For example, to send email only through CRM or to set the creation of a contact card in CRM for every phone call.
8. It is unacceptable to implement new technologies without prior staff training
Sometimes the obstacle to technological effectiveness may not be the lack of opportunities to introduce a particular hi-tech novelty, but the banal unwillingness of staff to work with hi-tech innovations. The process of integrating a company into the hi-tech community is almost always accompanied by specialized training courses and training, in which the staff learns the basics of hi-tech solutions.
9. Thinking of technologies, do not forget about people
Develop a separate plan for funding to change the old system to a new one, including financing for re-training and some transition costs.
Think about opportunities available for the team which was in charge of maintaining the old system and their possible new tasks.
10. Seek for trust-based partnership
Choosing and implementing new technologies in your business, you do not just buy them like goods, but acquire new long-term partners.
So, you should approach this choice with all responsibility - for example, invest in special due diligence, use both formal and informal ways of gathering information about them. You aim to find businesses that can bring not only a fair deal and mutual benefits but also mutual commitment, creative collaboration, and shared values.